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Creating a Better Standard

 

The world doesn’t need another payments provider; it needs a better one. In a crowded market, we stand by these ten guarantees to our clients — which make us stand out from the crowd.

We guarantee:

  1. our customers will always come first

    We love our customers. We don’t just say it, we mean it.

  2. Competitive pricing

    Our goal is to help our customers businesses thrive, so we refuse to lose a client over some decimal dust. We’ll match any valid competitors pricing proposal to earn your business.

  3. Your security and privacy are paramount

    All systems and procedures at Hadfield Group follow Level 1 PCI-DSS requirements, and we’ll always go the extra mile to make sure your business understands and follows these requirements to eliminate a potential security risk. We’re also proud to be a Participating Member of the PCI Security Standards Council.

  4. We maintain best-in-class technology and service standards

    Your company is given state-of-the-art technology that makes business faster, easier, and simpler. If we find something better suited for your business, we’ll move you over at no cost. If your current technology meets your needs, we’ll do our best to work with it while upholding our standards. If a competitor of ours is better suited for you, we’ll tell you that, too.

  5. We’ll get you your funds as fast as possible

    You’ll always have your funds on the next business day, and you’ll be provided with options to receive them within hours if necessary.

  6. Our support is unmatched

    We’re fast, efficient, and detailed. You won’t need to wait on hold or tell your story to different people over and over again. We’re available 24/7/365 for our customers. Call us with questions, issues, or just to say hi.

  7. Your merchant account will be optimized to benefit your business, not ours

    From SIC codes and pricing tiers, to high ticket sizes and card types, if your account isn’t setup the right way the first time you risk declined sales and higher fees. We’ll take the time to get it right, every time.

  8. Your satisfaction

    In the first 30 days if you decide we aren’t a fit, we’ll refund any fees charged and assist with transitioning you to a provider that meets your needs.

  9. We’re completely transparent

    We’re not embarrassed to tell you that we want to retain your business for as long as you are around. The only way we do that is to give you the right information up front, hold true to our word, and help your business grow. We also won’t hide anything in fine print or confuse you with industry jargon.

  10. We’ll make it simple

    You tell us how you want to run your business. We’ll figure out what we can do to help.

Not sure where to start? We’re here to help!