Privacy Policy

 This Privacy Notice was last amended on 5/20/2019.

This notice applies to Hadfield Group LLC and its affiliates (together “HG” or “we” or “our”).

This notice shows our commitment to protect your privacy rights and sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. It applies to:

  • the website/portal features and services provided to you when you visit our websites, portals or our payment panels our clients may use on their websites;

  • when you apply to use and/or use HG’s products and services (including any loyalty or reward schemes, whether points-based or otherwise (“Loyalty” or “Promotion”);

  • your use of software including terminals, mobile and desktop applications provided by HG; and

  • email, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and HG.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


You may provide some information to us, for example when you enquire for or make an application for the HG Services, register to use and/or use any HG Services, by filling in forms on one of our websites, participating in one of our events or by corresponding with by us phone, e-mail, web chat or otherwise. We may collect some of it through automatic means. We may also obtain data about you from third parties, like credit reference and fraud prevention agencies.


We use information we collect about you to provide you with the products we offer, to notify you about changes to our products and to improve our products. We also use this information to provide you with information about other products we or selected third parties offer which are similar to the ones you have used or enquired about or we think may be of interest to you. If you use one of our financial products, we will also use your information to assess your financial situation and to try to identify and prosecute possible frauds.


We will not disclose your personal data to anyone except as described in this notice.
We may share your personal information with any company associated with HG.

We may share your personal information with third parties to provide you with the products we offer, including service providers, credit reference agencies and financial institutions.  We may also share your personal information with third parties to prevent crime and reduce risk, if required to do so by law, where we deem it appropriate to do so, to respond to legal process or to protect the rights or property of HG, our customers or others.


We will take all steps necessary to ensure that the any recipients required to handle data will use and protect your information in the same secure way that we do.

If we have given you (or if you have chosen) a password, access code or any other secure means or access or authentication which enables you to access certain parts of our site, you are responsible for keeping this password confidential and complying with our instructions. You must not share credentials with anyone else, and you authorize HG to act upon instructions and information from any person that enters your credentials.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, unless you are communicating with us through a secure channel that we have provided. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


Where applicable, you may have certain rights under data protection legislation, including the right to access, correct, update or delete your personal information; object to or restrict its processing; request to transfer certain of your personal information to another service provider (so called, data portability); or to revoke any consent you have given.


Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review. 

For example, we use automated decisions to complete a credit assessment on you when you apply to financial services of HG, or to carry out anti-fraud checks on the transactions you perform.


We will process your personal information only when we have one of the following ground:

  • On the basis of your consent, for example to send you marketing messages;

  • Where necessary to enter into a contract with you and perform our obligations under that contract;

  • Where we have a legitimate interest, subject to such processing not overriding your own rights and freedoms;

  • Where we have a legal obligation to collect your personal information or otherwise needs your Personal Information to protect your vital interests or those of another person; or

  • Exceptionally, when necessary in the public interest, for example when law enforcement agencies request information to investigate a crime.


Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.


All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights or receive further information, don’t hesitate to Contact Us.